Refund Policy

PrivacySweepApp™ is a $4.99 one-time digital product. Because access is delivered immediately after payment, refunds are reviewed case-by-case rather than granted automatically. Nothing in this policy limits refund or withdrawal rights you have under applicable consumer law — where the law requires a refund, we honor it.

Refunds we grant

• Duplicate charges for the same account.
• Access was never delivered, or could not be delivered.
• A material technical failure prevented you from using the toolkit and we could not fix it.
• The product was materially different from what was described at checkout.
• Unauthorized or fraudulent transaction on your payment method.
• Any case where a refund or right of withdrawal is required by the law that applies to you.

Refunds we normally decline

• A data broker refused, delayed, or ignored your request. Outcomes are controlled by the broker, not by us — we never promise removal.
• You changed your mind after downloading, copying, or exporting the toolkit content, except where the law gives you a withdrawal right anyway.
• You expected a managed service. PrivacySweepApp is self-service and says so before you pay, at checkout, and inside the app.

How the review works

1. Submit a refund request from your account, or through the contact form, with your account email and the payment reference.
2. We acknowledge it within 5 business days and give you a reference number.
3. We decide within 10 business days. If we need more information, we ask once and pause the clock until you reply.
4. We tell you the outcome in writing: approved, partially approved, or denied — with the reason.
5. Approved refunds are returned to the original payment method by Stripe, typically within 5–10 business days depending on your bank.

Appeals

If your request is denied you may appeal once by replying to our decision with any additional information. We review appeals within 10 business days. You may also complain to your local consumer protection or data protection authority at any time — using this policy is never a condition of exercising a legal right.

Effect on access

If a refund is completed, access to the paid toolkit ends. Your account and tracker data are not deleted automatically — you can export or delete them yourself at any time from your account, and deletion follows the timelines in our Privacy Policy.

Chargebacks

Please contact us before filing a chargeback so we can resolve any access issue directly. Filing a chargeback does not waive your rights, but it may suspend access while the payment provider investigates.

Records

We keep refund requests, decisions, and reasons for as long as required for accounting and dispute-handling purposes. You can request a copy of your own refund record at any time.